Cancellation Policy

If the weather forecast is so severe that we feel it would be unsafe (high winds) or too uncomfortable (cold/ very heavy rain/snow) for children to be on site we will make the decision to cancel by 6pm the evening before the holiday club/ adventure day.

We will contact all participants by email and put a note on the web site.

You will be entitled to a full refund or to book another day.

Cancellation by you

If you need to cancel your booking for holiday club/ adventure days then please do so by midday the day before your booking.

We will either:

  1. Rebook your child on another day
  2. Provide you with a voucher for another day in the future
  3. Give a refund (there will be a £5 admin fee per child)

If your child is ill on the day or you cancel after midday the day before we will re book for another day or offer you a voucher for another day.

 
Minimum Numbers

We require a certain number of children/ teenagers to operate our Holiday Clubs/ Adventure Days. If we should not reach the minimum number on any day we reserve the right to cancel that day and offer you places on another day or a full refund. 

What our customers say

My daughter went to Oaker Wood for the first time during the Easter holidays. She wasn't sure before she went however she had so much fun and wants to go again. Good value for money and a fun day for the children to break up the boredom of the holidays!

Sarah Smith - April 16

Well worth the money for such a well organised adventure day. I dropped my son off at 9am and already there were other children running round under the supervision of qualified staff who seemed to take everything in their stride. Five and a half hours later, I collected my son who raved about making a pizza in the outdoor pizza ovens, hurtling down the zip wire and negotiating all sorts of rope activities. Oakerwood is a must for children who want to experience a good day of outdoor activities. Doesn't matter if your child doesn't know anybody when you get there as they will soon make friends. My son will definitely be back in the summer holidays.

Laura - April 16

Our 8 and 10 year olds have really enjoyed the holiday activity days they attended at half term, Christmas and Easter. Even the wet day was fun with under cover activities planned. Their favourite activities have been tree climbing and low ropes. The staff are friendly and professional. Parking is well organised and instructions for what to bring are comprehensive.

Sonia George - April 16

My son absolutely LOVED his two days with you. He said it was the best time he had all holiday and he was very sad not to go back but I booked in the last week.

Anita Smit

My kids absolutely LOVED it. They definitely want to come back. They said it was the best part of their summer holiday.

Heather Powell - Summer 2015

All staff were very friendly and all seemed to love showing the children what a true adventure is all about!

Amanda Mathewson - Summer 2015

My boys loved every single moment of the 2 day they attended, the best feed back I can give is that they'll be attending again and again

Rob Morris - Summer 2015

My children had a wonderful time it was great value for money.

Please don't stop offering holiday club! My son loves coming to Oaker Wood in the holidays, he always has a thoroughly good time. It's such a lovely setting, and feels really safe as it's so self contained.

It was fab. My boys couldn't believe how much fun it was and are desperate to come back with their cousins!

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