covid 19 policy

These terms and conditions are for bookings made for activities & glamping after 12th June 2020 for bookings in 2020.

booking/ payment/ cancellation

We are taking bookings for activities & glamping.

All bookings must be made in advance, please contact us by email as the office has limited opening.

Activity bookings - Deposit of £10pp for 1 activity, £20pp if booking 2 activities. We will ask for payment of balance 10 days in advance, or on booking if it is within 10 days.

Glamping Bookings - £250 deposit, balance payment in full at least 2 weeks before arrival.

As the office is currently only open reduced hours please make all payments by BACS - details sent on booking.

Cancellation - if government guidance means that we are unable to accept your booking due to a further lock down period for hospitality businesses we will offer you a full refund.

 

ACTIVITy PROCEDURES

We will be staggering arrivals to minimise the number of people on site at any one time.

On arrival on site please drive to your designated car park (main car park or paintball car park) and wait in your vehicle for your activity instructor.

You will be asked to wash hands/ sanitise hands on arrival. 

You will be asked to complete a registration form on which you confirm that you have not had any symptoms of Covid 19 in the last 14 days.

A full activity briefing will be given by our staff, while observing the 2m distance.

Any equipment you use, quad bikes, high ropes harness, helmets etc will have been cleaned following our cleaning procedures. We also have sufficient high ropes equipment to ensure that harnesses are rotated. never being used by 2 people on the same day.

There will be hand sanitiser available at all activities.

 

FOOD AND DRINK

We are sorry but we will not be providing tea/ coffee/ squash.  You are welcome to bring your own drinks.

At the end of your activity session please leave the site - we are sorry but we can not offer picnic facilities.

 

GLAMPING PROCEDURES

There will be at least 24 hours between groups staying in our Glamping Villages.

Between groups, in addition to our regular meticulous cleaning procedure, the village will be cleaned with disinfectant, including all benches, work surfaces, pods, showers, toilets and all other areas.

All crockery & cutlery is taken to our catering kitchen and cleaned in the dishwasher. If you prefer to bring your own please let us know.

 

What our customers say

Brilliant day at oakerwood Paintballing, the team were great it’s very well run and Covid safe . It’s in a lovely setting and we can’t wait to go back to enjoy more of what Oakerwood has to offer , it was just what we needed after a crazy few months at work great team building experience

Sainsbury's Hereford Team - Sept 2020

We have just come back from paintballing, was a fab morning and all the children enjoyed it! The measures they have for COVID were spot on and we all felt very safe as well as being able to have a great time! We will be back.

Kelly - Paintball Sept 2020

It is so good to be back at Oaker Wood. We are very impressed with safety measures, and Covid-19 procedures that have been put in place, we feel totally safe and nothing has prevented the children from having the best day. Wonderful friendly instructors, we can't wait to return with more of our children

Beth Deuchar - Holmer C of E Academy

We booked as a family to enjoy the zip wire, monkey climb and vertical assault course. Everything was handled excellently and we were really impressed with the care and attention the staff took whilst dealing with us. They were encouraging, explained everything and ensured we all had a really good time. The site is beautiful and we hope to return to the glamping site in the future.

Julia - Sept 2020

Great place great staff,and great location as plenty of space for what ever the occasion from stag/hen or just a quieter trip with friends or family. Made to feel very welcome with lots of activities on offer we went as a stag party and did quad bikes and clay shooting both highly recommended and well run and up to date facilities. Many thanks guys for all your hard work will be back again some time

Nigel - Stag Party - Sept 2020

The place is soo beautiful, the pods warm and comfy...loved the Nordic hut... The showers lovely and warm... All the staff we met, at camp, Quadding and rafting, were very friendly and helpful.. A credit to you.

Kerry Middleton - Aug 20

My family had a fantastic time. They thought the staff were really friendly and professional. When they got home there was so much chat about what they had done. I was very impressed that one of them, who has a dread of heights tackled the high ropes. Another couple who had never held shot guns were able to hit some clays and achieve pretty good scores. Thank you to everyone, you will be seeing them again.

Ros Allwright - Aug 2020

Our group had the best time paintballing at the weekend, even with everything that’s going on with Covid-19 they were very professional and made us feel safe and at ease! The staff were great!

Nicole Watton - Paintball Party - Aug 20

Absolutely 5 stars! This was our second visit and was somehow even better than the first time. Very organised and Covid safe, we had the best time, the trail was brilliant and we really couldn’t have asked for more.

Quad Trekking - July 20

Family of 4, (13 and 7 year old children), had a great time. Brilliantly organised and friendly and professional team.

Family Adventure - July 20

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